Platforms

Twilio is a customer engagement platform used by hundreds of thousands of businesses and more than ten million developers worldwide to build unique, personalized experiences for their customers.

Twilio is known for democratizing channels like voice, text, chat, video, and email through APIs, making it easy for every organization to build meaningful interactions with customers on the channels they prefer.

Twilio features:

• Twilio Flex is the industry's most flexible cloud contact center platform. You can deploy a cloud-based, omnichannel contact center that's free from the limits of SaaS applications—and easily create and customize the solution as you grow.
• In a digital-first world, your sales team needs a secure, compliant way to connect with customers anywhere. Twilio Frontline is a programmable mobile application that enables digital relationships over messaging and voice to improve sales efficiency and outcomes. Integrate the app with any CRM or customer database and start building meaningful relationships with customers.
• Twilio Engage is a new omnichannel marketing and growth platform that lets businesses of all sizes use the same kinds of tools, data integrations, analytics, and channels to build personalized campaigns that the digital giants use. Twilio Engage is the latest in the suite of data management and analytics solutions offered by Twilio Segment.
• In recent years, video connectivity went from a nice-to-have to the universal go-to communication tool. With Twilio Video, you can build secure, real-time video and HD audio applications in just a few minutes. Telemedicine, distance learning, recruiting, social networking, and more, all built on WebRTC and our cloud infrastructure. With our SDKs, quickstarts, and open source sample code, launching is simple—which means more time to customize your perfect solution.

Twilio provides a simple entry point into the telephony world, and helps your business avoid many of the traditional complexities.